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Edmonton Chamber of Commerce Privacy Policy 
Last Updated: July 2024 

The Edmonton Chamber of Commerce ("the Chamber") is committed to safeguarding the privacy of all visitors to our site. Please read the following privacy policy to understand how the Chamber uses and protects the information you provide to us. 

Introduction 

Protecting the personal, private, and confidential information of Chamber members and visitors—whether obtained electronically, over the phone, or through our offices—is a core principle and an integral part of our business operations. As such, The Chamber operates under a comprehensive Privacy Policy that guides the handling of any personal information The Chamber collects. The Chamber has developed this policy to demonstrate and communicate our firm commitment to protecting the privacy of our members, partners, and potential site visitors. This policy aligns with the Canadian Standards Association Model Code for the Protection of Personal Information (herein referred to as the “CSA Model Code”) and applicable privacy legislation. 

The Chamber reserves the right to amend this policy, and it may be updated periodically. These changes may affect our use of your personal information. The Chamber encourages you to check for updates regularly. 

Privacy Statement 

This policy specifically addresses personal information managed by the Edmonton Chamber of Commerce. Personal information refers to data about an identifiable individual, excluding business contact information. The following sections explain how The Chamber handles your personal information. 

Purpose of Personal Information 

The purposes for which the Chamber collects personal information will be identified at or before the time the information is collected. The Chamber may collect personal information for the following purposes: 

The Chamber will not use personal information for any purpose other than that identified at or before the time of collection. 

Consent 

The Chamber seeks consent for all personal information that we collect, use, and/or disclose prior to or at the time of collection. If you have voluntarily provided information, you have consented to the collection, use, and/or limited disclosure of your personally identifiable information as described in this privacy policy and in conjunction with our Terms of Use. 

As required by law, The Chamber will not use your personal information for any purpose other than that for which you have consented. Should The Chamber require personal information for a new purpose, The Chamber will contact you to seek consent for that new use. 

Limits for Collecting, Using, Disclosing, and Keeping Personal Information 

The Chamber does not collect, use, or disclose personal information of individuals except when you provide consent (explicit or implied) and provide the information voluntarily. There may be occasions where more specific personal information is necessary for us to fulfill a request for information or provide you with a product or service. In such cases, The Chamber will provide you with a description of the information The Chamber need. In all instances, the Chamber limits the amount and type of information collected to only that which is required to provide you with the requested information, product, or service. The Chamber collects only information voluntarily provided by you and undertakes that such information will be kept confidential. 

Retention Period: The Chamber retains personal information only as long as necessary to provide you with a requested product, service, or information, and for the purposes of current and future membership renewals. After this period, The Chamber delete or destroy the information as appropriate. For instance, personal information provided for membership renewal or event registration will be used solely for said renewal or registration and will be deleted or destroyed as required and appropriate to the circumstances. Generally, information for these purposes will only be retained for two (2) years. 

Legal Obligations: In some cases, legal reporting and retention requirements may require us to retain information for a specified period. Under these limited circumstances, privacy-protected information will only be retained for the period required by law. 

Third-Party Disclosure: The Chamber will not sell or trade any personal information with third parties. Disclosures of information will be made in circumstances where the Chamber has entered into a contractual arrangement with a third party, and the purpose of that contract is the provision of a product, service, or benefit. In such circumstances, information disclosure will be limited to information necessary for the contracted benefit or service. The Chamber may transfer information to service providers where information processing is outsourced during certain administrative or contractual procedures or member services. Where personal information is transferred to a service provider for processing, The Chamber require that provider to respect this Privacy Policy and restrict them from using or disclosing personal information transferred to them for any purpose other than providing services to us. 

Any personal information the Chamber keeps is stored to ensure its security and confidentiality at all times. 

Safeguarding Personal Information 

The Chamber respects the privacy of our members, partners, site visitors, and internet users and will protect that privacy as vigorously as possible. The Chamber store personal information in secure electronic and physical files. 

Our security measures include: 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while The Chamber strives to protect your personal information, The Chamber cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. 

Data Retention 

The Chamber employs robust security measures to protect your information from unauthorized access, unlawful processing, accidental loss, destruction, and damage. The Chamber will retain your information for a reasonable period or as long as the law requires. 

Information That the Chamber Collects from You 

When you visit, register, or order products or services on our site, you may be asked to provide certain information about yourself, including your name, contact details, membership number, and credit or debit card information. Additionally, The Chamber may collect information about: 

Use of Your Information 

Your information enables us to provide you with access to the appropriate parts of our site and to supply the goods or services you have requested. It also enables us to bill you and to contact you when necessary, concerning your orders. The Chamber will also use and analyze the information The Chamber collects to administer, support, improve, and develop our business. 

In particular, the Chamber may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Furthermore, The Chamber may use your information to inform you about other products and services we offer that may interest you, and we may contact you by e-mail. 

The Chamber may also use your information for all or any of the following purposes: 

Marketing Communications 

If you opt-in to receive updates from us, The Chamber may use your information to notify you of changes or developments to our site or services. The Chamber may also send you details of any other products or services which the Chamber offers that may interest you. This could include contacting you by post, telephone, and/or email. 
 

If you change your mind about being contacted in the future, please let us know by sending an email to communications@edmontonchamber.com or by selecting "unsubscribe" in any of our communications.